Dr. Sid Sytsma. For information on quality tools, such as flow diagrams, control Charts, Pareto Diagrams, etc site is very useful: Click on Quality Tools in the upper right corner and use the Quality Tools cookbook.
The Federal Government has two sites that have good information on developing histograms and control charts for quality improvement:
http://www.hanford.gov/safety/vpp/histo.htm http://www.hanford.gov/safety/vpp/spc.htm
There is also an excellent article, "Benchmarking: Search for Best Practices Is Key Improvement Strategy" at: http://deming.eng.clemson.edu/pub/tqmbbs/tools-techs/psqrbnch.txt
A good perspective on quality auditing can be found at: http://standardsgroup.asq.org/
For further background information on systems theory, consult:
For information on conducting a force field analysis, examine:
For information on root cause analysis:
For information that will help improve meetings:
To use an Action Research approach, check out:
For academic leadership support:
