NCCI Annual Conference

About the NCCI Annual Conference

The Network for Change and Continuous Innovation’s (NCCI) Annual Conference features Keynotes, General Sessions, and concurrent sessions designed to educate its attendees. The Conference provides unparalleled opportunities for members and non-members to share insights and solutions regarding continuous improvement, process improvement, strategic planning, Lean, project management, and innovation in higher education. The Annual Conference is held in July of each year, just before the National Association of College and University Business Officers’ (NACUBO) Annual Meeting.

The 2017 Annual Conference will be held July 27-29, 2017, in Minneapolis, MN. Check this page for updates.

Learn how the NCCI Annual Conference can make a difference at your institution

Teresa Hartnett speaks about the benefits of networking at the Annual Conference, implementing best practices, and engaging with academic and administrative change leaders.

Annual Conference Information

The 2017 NCCI Annual Conference will take place July 27-29 at the Hilton Minneapolis in Minneapolis, Minnesota. Click on a tab below for additional information about the Conference.

Conference Hotel


Hilton Minneapolis

1001 Marquette Avenue South
Minneapolis, MN

Phone: (612) 376-1000
Fax: (612) 397-4875

The Conference room rate is $175 per night, plus taxes and fees. The hotel will honor that rate, based on availability, from Tuesday July 25 through Sunday July 30.

About the Hotel >>

Book your Room >>

Directions to the Hotel >>


Register Now!


Registration Fees


Early Bird
Prior to 5/15

After 5/15

Member $650 $750
Non-member $875 $975
Speaker $650 $700
Guest (ticket for evening receptions) $50 $50
Pre-Conference Workshop – Half-day $125 $125
Pre-Conference Workshop – Off-site and Full-day $200 for off-site and Pre-Conferences requiring purchase of materials $200 for off-site and Pre-Conferences requiring purchase of materials


Registration Cancellation Policy

All cancellations emailed or postmarked prior to July 13 will be subject to a $75 cancellation fee. Cancellations emailed or postmarked after July 13 will forfeit all registration fees. Forfeited fees cannot be applied to future meetings. Substitutions from within the same institution are permitted at no additional cost. All substitutions must be made in writing and accompanied by a completed NCCI Conference Registration Form. Exceptions due to extraordinary circumstances will be considered on a case-by-case basis.

 Schedule at a Glance


Thursday, July 27

7:30 am – 5:00 pm Registration
8:30 am – 4:30 pm Full Day Preconference Workshops
8:30 am – Noon Half Day Preconference Workshops
1:00 pm – 4:30 pm Half Day Preconference Workshops
4:45 pm – 5:15 pm First-time Attendee Networking Reception
5:15 pm – 6:45 pm Opening Networking Reception
7:00 pm Networking Group Dinners

Friday, July 28

7:00 am – 5:00 pm Registration
7:30 am – 9:00 am Continental Breakfast
8:30 am – 9:00 am Welcome and Opening Remarks
9:00 am – 10:00 am Opening Keynote
10:15 am – 12:30 pm Concurrent Sessions
12:30 pm – 1:45 pm Annual Business Meeting and Awards Lunch
2:00 pm – 5:00 pm Concurrent Sessions
5:00 pm – 6:30 pm Networking Reception
6:45 pm Networking Group Dinners

Saturday, July 29

7:30 am – 8:30 am Full Breakfast
8:45 am – 11:30 am Concurrent Sessions
11:45 am – 1:30 pm Keynote and Closing

Conference Program

Pre-Conference Workshops:
This year we will be offering seven Pre-conference workshops on Thursday, July 27, 2017. Two full day, and four half day workshops.

Lean Six Sigma Applied in Higher Ed: Interactive Yellow
Belt Course – $200
Time: 8:30 a.m. – 4:30 p.m
Presenters: Allorah Wyman Pradenas, Strategic Initiatives Principal
Analyst; Ashley Gambhir, Senior Director of Operational Innovation;
University of California, San Diego

Coaching Leadership: A Necessary Skill for Moving Agendas in
Higher Education Institutions – $200
Time: 8:30 a.m. – 4:30 p.m.
Presenters: Yael Bacharach, Training Director, Bacharach Leadership
Group; Kathryn Burkgren, Ph.D., Senior Director Organizational
and Work Force Development, Cornell University; Chris Halladay,
Associate Vice President for Human Resources, Trainer and Higher
Education Consultant, Lehigh University

Inclusive Excellence: Exploring the Interconnections Between
Multiple Identities at the Personal, Group and Organizational Levels
– $125
Time: 1:00 p.m. – 4:30 p.m.
Presenters: Jennifer Fonseca, Organizational Development
Consultant; Kathryn Burkgren, Ph.D., Senior Director Organizational &
Workforce Development, Cornell University

The People Side of Innovation—Leveraging Strengths for Successful
Change – $160
Time: 8:30 a.m. – 12:00 p.m.
Presenter: Duane Wilson, Program Director, University of
Notre Dame
A personal assessment is included in this workshop

Sustaining Continuous Improvement through Experiential Learning
and Reflective Practice – $125
Time: 8:30 a.m. – 12:00 p.m.
Presenters: Philip Mansfield, Quality Management Partner, Office of
Quality Initiatives, Carleton University; Nancy Arnold, Senior Quality
Advisor, Office of Quality Initiatives, Carleton University; Samah
Sabra, Professional Development Officer, Office of Quality Initiatives,
Carleton University

Harness the Power of Your Change – Enabling Systems – $125
Time: 1:00 p.m. – 4:30 p.m.
Presenters: Lisa Terry, Director, Organizational Excellence, University
of California – Davis; Kathleen Scott, Director of Organizational
Excellence and Administrative Operations, California State
University – Fresno; Bridgett Wikidal, Director of the Project/Change
Management Office, California State University – Long Beach; Scott
McAllister, Vice President, Prosci

University of Minnesota Campus Visit and Program – $200
• 1:00 to 1:30 – Project & Change Management Collaborators:
A University of Minnesota Community of Practice Success Story
Presenter: Christopher S. Bucksa, MS, PMP, CSM, Senior Project
Manager, University of Minnesota
• 1:30 to 1:40 – Break
• 1:40 to 2:10 – Digital Badges
Presenter: Heather Dorr, M.Ed., Associate Program Director for
eLearning and Conferences, College of Continuing Education,
University of Minnesota
• 2:10 to 2:20 – Break
• 2:20 to 4:00 Participatory Leadership: Leader as Host and
Presenter: Jen Mein, Innovation Manager for the Future Services
Institute, University of Minnesota’s Humphrey School of Public Affairs
Time: 1:00 p.m. – 4:30 p.m.
Presenters: University of Minnesota

First-Time Attendee Reception
4:45 p.m. – 5:15 p.m.

Concurrent sessions

Friday, July 28

8:30 a.m. – 9:00 a.m.

Welcome & Opening Remarks
Teresa Harnett, NCCI President

9:00 a.m. – 10:00 a.m.
Keynote: Generational Changes and Its Impact on Colleges and Universities
Jaime Casap
Chief Education Evangelist, Google

10:15 a.m. – 11:15 a.m. – 60 minute sessions

Just Don’t Call it LEAN. A
Lean Transformation
Journey using BPM.
Tarrant County College

Don’t Just Hire the Best
Person – Helping Faculty
Develop a Strategic Hiring
Plan So They Can Find the
Best Person and Fill a
Strategic Need
University of Washington

Preparing Higher Education
Leaders: A Conceptual,
Strategic, and Operational
Rutgers University

Twin Partners: Intentional
Engagement of Faculty and
Students in Creating and
Implementing a Strategic
University of Virginia

11:30 a.m. – 12:30 p.m. – 60 minute sessions
Employee Net Promoter
Score – a Meaningful Metric
for Assessing Higher
Education Workforce Profile
University of California, San

Catalyst for Change:
Academic and
Administrative Unit
Notre Dame

Improving Research
Administration from End-to-
University of California at

Using Clifton
StrengthsFinder (CSF) to
Enhance Teamwork and
Strategic Planning
University of Kansas Medical

2:00 p.m. – 3:00 p.m. – 60 minute sessions

Assessing Value – Using
Lean as a Project Selection
University of Wisconsin

Building a Metrics Program
to Fit your Organization’s
Changing Needs
University of California at

Establishing Institutional
Strategic Coordination and
Alignment in a
Decentralized Environment
Northwestern University

Weaving the Future: Three Plans, Nine Months, One
Integrated Planning Process
University of Wisconsin-Eau Claire
Pennsylvania State University

3:30 p.m. – 5:00 p.m. – 90 minute sessions

Integrating Continuous
Improvement with
Indiana University

Fearless Succession
Management: Innovative
Strategies from Three
University of Virginia
Cornell University
Villanova University

An Anthropological
Perspective on Aligning
Traditions and Change in
Higher Education:
Navigating Constituencies
with Conflicting Interests
University of Missouri
Syracuse University
University of Missouri,
Southern Utah University

Office of ???: Changing
Nature of OD Offices in
Higher Education
University of Wisconsin
University of Michigan
University of Washington
Rutgers University

Saturday, July 29

8:45 a.m. – 10:15 a.m. – 90 minute sessions

Becoming Leaner: Walk where the Work is Being Done!
University of Virginia

Linking Strategy, Planning
and Performance
Management–A Success
NYU Abu Dhabi
Athabasca University

Move-it! for Quick Results
Notre Dame

How to Start a Grassroots
Movement: UCR’S
Organizational Excellence
University of California,

10:30 a.m. – 11:30 a.m. – 60 minute sessions
Lessons Learned from Year
2 of a Customer Satisfaction
Benchmarking Program
University of California, San
University of California,
California State University
University of California,

Bridging Planning and
Assessment Functions to
Foster Continuous
Texas State University

Building a Quality
Community through
Engagement and
University of Virginia

Stepping Stones for Success
Program at University of
University of Washington

11:45 a.m. – 1:30 p.m.

12:15 Keynote: Past Why to How: Driving Innovation at Your Institution with the Help of the
NCCI/ModernThink Innovation Index (title tentative)
Rick Boyer
Catherine Lilly


About Minneapolis

Minneapolis is the largest city in Minnesota with a population of more than 400,000. Located on the banks of the Mississippi River across from Saint Paul, Minneapolis features a vibrant downtown with restaurants, theaters, parks, lakes, and family attractions.

About Minneapolis >>

Things to do in Minneapolis >>

Restaurants >>

Event calendar >>


Register Today for 2017 Annual Conference, July 27-29

Registration is now open for the NCCI 2017 Annual Conference, July 27-29, at the Minneapolis Hilton Hotel. The Conference features 24 concurrent educational programs, thought-provoking keynote speakers, awards and recognition, and unparalleled opportunities for higher education change leaders to network and share ideas and solutions. Register today for the members only discount.

I was able to make excellent and personal connections with participants and I really got a strong sense of community in this group. People went out of their way to help, offer advice, and [help me] make links with others I would benefit from meeting.

NCCI Annual Conference Future Dates and Locations

Be a part of change and innovation in higher education for years to come!

NCCI 2018

July 19 – 21, 2018
Long Beach, California

NCCI 2019

July 11 – 13, 2019
Austin, Texas

NCCI 2020

July 9 – 11, 2020
Washington, D.C.


The keynote addresses, preconference workshops concurrent sessions at the NCCI Annual Conference are designed to meet the needs of leaders in higher education at all levels of experience with change.