NCCI believes that sharing stories between our member institutions is a key way to cultivate change within higher education. NCCI’s Innovation Spotlight gives member institutions the opportunity to tell other member institutions about a program, project or initiative successfully implemented that involved change, continuous innovation, or the enhancement of academic or administrative excellence and effectiveness. Check out one of the Innovations!
University of Washington is a sprawling, growing, and urban campus, and one of the world’s preeminent public universities. The UW’s “2 Years to 2 Decades” initiative after the 2008-9 recession focused on preserving academic strength, while introducing the concept of “organizational excellence.” An outgrowth of that has been the “Transforming Administration Program” (TAP). In June 2015, the Provost conducted a broad survey on Central Administration to identify and prioritize near-term efforts. In 2016, UW’s Provost and TAP leadership tasked with conducting a UW-wide TAP administrative services survey of faculty, staff, and a segment of central administrative services. The effort seemed monumental and complex to the team. NCCI’s 2016 Conference featured a contingent from UC San Diego speaking on their campus climate- and customer-service surveys, which they were expanding to other California schools. UW conference participants were very impressed with what they heard from UCSD. Through a competitive-bid process, UCSD was awarded the contract and will administer this large-scale survey of over 80 support services in January 2017. Stay tuned for outcomes!
Please share your institution’s success story by completing the following form. And feel free to submit more than one!