Related Websites

Effective Practices

• National Association of College and University Business Officers
• Educause

Quality Gurus

• Dr. W. Edwards Deming Institute
• Dr. Joseph M. Juran
• Phillip Crosby Associates II, Inc.

Quality Tools

• Dr. Sid Sytsma. For information on quality tools, such as flow diagrams, control Charts, Pareto Diagrams, etc site is very useful: Click on Quality Tools in the upper right corner and use the Quality Tools cookbook.
• The Federal Government has two sites that have good information on developing histograms and control charts for quality improvement:

  http://www.hanford.gov/safety/vpp/histo.htm

  http://www.hanford.gov/safety/vpp/spc.htm

• NIST Engineering Statistics Handbook

Strategic Planning

• Marvin Weisbord & Sandra Janoff

Action Plans

• Vermont Department of Education

Benchmarking

• American Productivity and Quality Center
• There is also an excellent article, "Benchmarking: Search for Best Practices Is Key Improvement Strategy" at:

  http://deming.eng.clemson.edu/pub/tqmbbs/tools-techs/psqrbnch.txt

• A good perspective on quality auditing can be found at:

  http://standardsgroup.asq.org/

Malcolm Baldrige National Quality Award

• Baldrige National Quality Program
• Professor Randall Dunham University of Wisconsin School of Business
• Alliance for Continuous Improvement

Balanced Scorecard

• Balanced Scorecard Institute

Focus Groups

• Carter McNamara, PhD
• Melinda Lewis, Health Science Education, The University of Sydney

Other Resources

• For further background information on systems theory, consult:

  http://pespmc1.vub.ac.be/SYSTHEOR.html

  http://www.workteams.unt.edu/reports/rberyman.htm

• For information on conducting a force field analysis, examine:

  http://www.sytsma.com/

  http://www.mindtools.com/forcefld.html

• For information on root cause analysis:

  http://www.rootcauseanalyst.com/credible.htm

• For information that will help improve meetings:

  http://www.partnerwerks.com/ and click on Articles

• To use an Action Research approach, check out:

  http://www.scu.edu.au/schools/gcm/ar/arr/arow/rdr.html