NCCI Annual Conference


NCCI 2021 Annual Conference

July 21-22 | Virtual

The virtual 2021 Annual Conference will feature keynotes, general sessions, and concurrent sessions designed to educate attendees. The conference provides opportunities for the NCCI community to share insights and solutions regarding change management, process improvement, strategic planning, Lean, project management, and innovation in higher education. NCCI is committed to providing quality content and networking opportunities through this virtual experience, allowing you to access the education and connections you need from where you are.


Registration includes conference access to educational sessions, keynotes, networking and roundtables, and recordings of sessions.

Online registration is now closed; please email or call 883.469.6224 for more information.

Individual Registration

  Through July 9 July 10 – July 20
Member $195 $245
Nonmember $295 $345


Institutional Registration*

  Through June 23 June 24 – July 20
Member $495 $595


*Institutional (Unlimited) Registration Details

The institutional unlimited registration option is only available to NCCI member institutions.

One individual must first complete the institutional unlimited registration before adding any other individuals to your institutional registration to avoid each individual being charged with a registration fee.

After securing the institutional registration, each person who plans to attend should register to ensure they receive access to the conference.

  • If you already have a NCCI website login and are affiliated with your institution, you can simply proceed to register at the $0 rate.
  • If you do not currently have a NCCI website login, you will need to create one to affiliate yourself with your institution:
    • Go to “My Account” (upper right corner of the website)
    • Select “Get Started” under “New Member? Forgot Your Password?”
    • This will then prompt the account creation process.
    • There will be a place to enter an Affiliated Account during this process; add your institution name.
    • Once the account is created, you can proceed to register at the $0 rate.

If your institution already has an unlimited registration and you aren’t seeing the appropriate $0 registration option, please contact to update your account prior to submitting your registration.

Have questions or need assistance? Email or call 833-469-6224.

Conference Keynotes

Opening Keynote | July 21 at 11 a.m. Eastern

Leadership & Resilience: Moving forward to a different ordinary

“I can’t wait for things to get back to normal.” It is a common refrain. More than 16 months into the pandemic, almost everyone is getting weary of the anxiety and the restrictions. So it’s certainly not surprising that we are all looking for a reprieve from the constant barrage of pandemic doom and gloom. But this phrase is deceptive and fraught with delusion –erroneously assuming that what will be in the future will be similar to what was in the past.

It’s time to face the uncomfortable truth – we are never going back to the way it was before. Too much has changed – realities, expectations, technology – and whatever the post-pandemic future has in store for us, it will not be “back to normal”. Things will eventually make their way to commonplace, routine, and ordinary – but if you are expecting it to be the same as it was before March 2020, you are setting yourself up for disappointment and failure. And if your employees also have this expectation, you and your team are in for a rocky ride.

And there’s more! This “different ordinary” isn’t static. It will continue to change, sometimes month by month, sometimes even week by week. Which means that your critical success factors are now your leadership and your resiliency – how you roll with the punches, bounce back, and keep going. But it’s more than just that. If the “different ordinary” is still shifting, what will it take to deliver results and get things done? If you want to be effective and productive, then you need to be more strategic about doing things differently than before.

Join Merge Gupta-Sunderji in a fast-paced and highly relevant keynote to get insights into how you, and others, instinctively operate in rapid change, and specific tools so that you can leverage strengths and overcome weaknesses to lead, flex and thrive in the “different ordinary.”

What you will learn:
• An insight into your individual ambiguity tolerance number and what that means to how you and others operate
• The change response cycle and what it tells you about how to influence change
• Specific actions you can take to build resiliency and adaptability, both in yourself and others

About Merge Gupta-Sunderji

A well-respected leadership expert, Merge Gupta-Sunderji gives people specific and practical tools to achieve leadership and communication success. Over 71,000 managers in eight countries have attended her keynotes and workshops. With more than seventeen years of first-hand experience, Merge offers a unique blend of realism and humor that consistently engages and entertains her audiences! In addition to being a regular columnist for The Globe & Mail, she’s an award-winning author of two books and over 150 articles.
Presidential Panel | July 22 at 11 a.m. Eastern

Dr. Leah Barrett, President, Northeast Community College
Dr. Lynn Perry Wooten, President, Simmons University
Moderated by: Dr. Ralph Gigliotti, Assistant Vice President, Office of University Strategy and Director, Center for Organizational Leadership, Rutgers University

The events of the past year have created exceptional challenges for leaders across higher education. As we look ahead to a post-pandemic future, the themes of resilience, innovation, and change will continue to dominate discussions related to higher education. During this keynote, our speakers will explore trends across the higher education landscape and ways of moving forward with purpose and pride. The panelists will be invited to offer reflections on the future of higher education, strategies for cultivating cultures of inclusivity and innovation, and approaches for rebuilding higher education for a post-pandemic future.

Schedule & Sessions

The NCCI Conference will feature two keynotes and 40 educational sessions from experts in the profession. Visit our desktop and mobile guide for an interactive schedule, including sessions and descriptions. 

Schedule at a Glance (Eastern time):

Wednesday, July 21
11 a.m.–12:30 p.m.: Opening Remarks & Keynote
12:45–1:45 p.m.: Educational Session Block 1
2–3 p.m.: Educational Session Block 2
3–3:30 p.m.: Networking & Meet the Sponsors
3:30–4:30 p.m.: Educational Session Block 3
4:30–5:30 p.m.: Networking & Roundtables

Thursday, July 22
11 a.m. – 12:30 p.m.: Business Meeting & Keynote
12:45–1:45 p.m.: Educational Session Block 4
1:45–2:30 p.m.: Networking & Meet the Sponsors
2:30–3:30 p.m.: Educational Session Block 5
3:45–4:45 p.m.: Educational Session Block 6
4:45–5 p.m.: Closing Remarks
5 – 6 p.m.: Happy Hour & Networking

Download the interactive mobile guide.

Thank You to Our Sponsors