NCCI Annual Conference


About the NCCI Annual Conference

The Network for Change and Continuous Innovation’s (NCCI) Annual Conference features Keynotes, General Sessions, and concurrent sessions designed to educate its attendees. The Conference provides unparalleled opportunities for members and non-members to share insights and solutions regarding continuous improvement, process improvement, strategic planning, Lean, project management, and innovation in higher education. The Annual Conference is held in July of each year, just before the National Association of College and University Business Officers’ (NACUBO) Annual Meeting.

2018 Annual Conference – Long Beach, California

The 2018 NCCI Annual Conference will take place July 18-20 at the Hilton Long Beach in Long Beach, California. Click on a tab below for additional information about the Conference.

Conference Hotel

Hilton Long Beach

701 West Ocean Boulevard
Long Beach, California,90831-3102

The Conference room rate is $219 per night, plus taxes and fees. The hotel will honor that rate, based on availability, from Sunday, July 15 to Saturday July 21. When booking the Group code is NA2. The central reservation line is 1-800-HILTONS (445-8667)

About the Hotel >>
Book your Room >>
Directions to the Hotel >>

19th Annual Conference
Making Waves: NCCI at The Helm of Change

Registration now open

Secure Online Individual Registration
You must login to register for this meeting

Downloadable Registration form for Group Registration or check Payment
Groups of 5 or more only!

Registration Fees


Early Bird
Prior to 4/30

After 5/01

Member $650 $750
Non-member $875  $975
Speaker $650  $650
Guest (ticket for evening receptions) $50 $50
Pre-Conference Workshop – Half-day  $150  $150
Pre-Conference Workshop – Off-site and Full-day $250  $250

Annual Conference Registration fee includes: Admittance into scheduled workshops and general sessions (July 18-20); Wednesday and Thursday receptions; Thursday and Friday continental breakfasts, lunches, and breaks. We also have a group discount rate we will be utilizing – $650 per person for any group of 5 or more.

Registration Cancellation Policy

All cancellations emailed or postmarked prior to July 8 will be subject to a $75 cancellation fee. Cancellations emailed or postmarked after July 8 will forfeit all registration fees. Forfeited fees cannot be applied to future meetings. Substitutions from within the same institution are permitted at no additional cost. All substitutions must be made in writing and accompanied by a completed NCCI Conference Registration Form. Exceptions due to extraordinary circumstances will be considered on a case-by-case basis.



 Schedule at a Glance

Click here for a pdf version of our 2018 Conference-at-a-Glance!

Wednesday, July 18

7:30 am – 5:00 pm Registration
8:30 am – 4:30 pm Full Day Preconference Workshops

  • Creating a Coaching Culture – Notre Dame & Center for Creative Leadership
  • Facilitation Boot Camp – “Tools for Innovation & Inclusion: Practical Applications of Liberating Structures” –  California State University, San Bernardino,  University of California- San Diego, University of California – Santa Cruz
  • Change Management for Managers (Off-site campus visit) – California State University, Chancellor’s Office, Fresno State University & Prosci
  • “The Power to Change” Leveraging your Emotional Intelligence and Innovation Superpowers – UAB Health System/ UAB School of Medicine & Runn Enterprises
8:30 am – Noon Half Day Preconference Workshops

Rethinking the Source of Leadership in Higher Education – Carleton University, University of Regina, University of Manitoba

1:00 pm – 4:30 pm Half Day Preconference Workshops

Taking your PMO to the next level – TSI Consulting Partners, Inc.

Walking Tour of California State University, Long Beach

4:45 pm – 5:15 pm First-time Attendee Reception – Cindy Taylor, NCCI President
5:15 pm – 6:45 pm Opening Networking Reception
7:00 pm Networking Group Dinners

Thursday, July 19

7:00 am – 5:00 pm Registration
7:30 am – 9:00 am Continental Breakfast
8:30 am – 9:00 am Welcome and Opening Remarks
Cindy Taylor, NCCI PresidentRon Coley, Vice Chancellor Business and Administrative Services, University of California, Riverside
Steve Relyea, Executive Vice Chancellor and Chief Financial Officer, The California State University System.Introduction by Dan Feely, TSI Consulting Partners, Inc.
9:00 am – 10:00 am Opening Keynote – Shola Richards, University of California, Riverside
10:15 am – 11:15 pm 60 minute Concurrent sessions

Process Improvement Aligning Culture with Methodology: Our Journey of Developing a Process Improvement Methodology that Fit the Institution University of Illinois
Strategy After the Thrill Is Gone: Sustaining Team Performance To Drive Initiatives Forward Wayne State University
Navigating Change Rough Seas Ahead: Communicating Good News and Bad News about Change California State University, Office of the Chancellor
Leadership Development & Engagement Building Change Leadership Capacity to Instill a Culture of Continuous Improvement Northwestern University
Strategy Creating, Cultivating and Growing a Community of Practice University of Virginia
11:30 am – 12:30 pm 60 minute Concurrent sessions

Process Improvement Making Lean Learning Flow: Moving Lean Facilitators From Training through Application to Growth and Development Michigan Technological University
Strategy Creating a Welcoming Campus:  Resources, Strategies, and Outcomes Indiana University, Purdue University Indianapolis*
Navigating Change Higher Ed Workforce of the Future: Preparing for new work, workers, and workplaces Georgia Institute of Technology
Leadership Development & Engagement Facing the Challenge – a Commitment to Strategic Organizational Change Cornell University
Leadership Development & Engagement Learn How Use an Interactive Challenge to Engage and Educate Process Improvement Teams Cal Poly San Luis Obispo & MoreSteam


12:30 pm – 1:45 pm Lunch
Annual Business Meeting, Cindy Taylor, NCCI President
Awards Presentation
2:00 pm – 3:00 pm 60 minute Concurrent sessions

Process Improvement Where should I start  with Continuous Improvement? Using Internal and External Benchmarking of  Administrative Labor Costs to Prioritize your To-Do List Florida State University
Strategy Charting Your True North (The Goal) When Navigating Change California State University
Navigating Change Creating a HUB for Strategic Initiatives: Building a team and creating a space for innovation Michigan State University
Leadership Development & Engagement Charting a Course of Employee Engagement in Uncertain Waters The University of Texas at Austin
Strategy Survey of the Century: Turning Data Into Action University of Washington


3:00 pm – 3:30 pm Refreshment Break and Networking with Award Winners
3:30 pm – 5:00 pm 90 minute Concurrent Sessions

Process Improvement Time-Driven Activity-Based Costing: Making it Work in Higher Education University of California, Riverside
Strategy Using Creative Problem Solving for Community College Strategic Planning Ivy Tech Community College
Navigating Change From Nuthin’ to Somethin’: How to Gear Up and Make it Happen University of Memphis, University of Tennessee Health Science Center
Leadership Development & Engagement Campus Connect: Breaking Silos and Building Connections California State University San Marcos
Strategy Creating a University-wide CX Strategy University of Michigan, ALA Consulting Group, Sibson Consulting, Qualtrics


5:15 pm – 6:30 pm Networking Reception with Award Winners
7:00 pm Group Dinners

Friday, July 20

7:00 am – 9:00 am Registration
7:30 am – 8:30 am Breakfast – Communities of Practice Round Tables
8:45 am – 10:15 am 90 minute Concurrent Sessions

Process Improvement Building a Culture of Daily Problem Solving University of Washington
Strategy Measuring Change Impact: There’s a Gap for That! University of California, Davis
Navigating Change What Sets the Most Successful Higher Ed Change Leaders Apart? Wayne State University
Leadership Development & Engagement How to Host a Day of Active Engagement and Collaboration – Our Story of Hosting a Higher Ed Lean Exchange (HELEX) University of Illinois, Michigan Technological University, University of Michigan
Leadership Development & Engagement Weaving Employee Engagement into Organizational Culture: Two Views University of Washington Tacoma*, University of Washington Bothell*


10:30 am – 11:30 am 60 minute Concurrent sessions

Process Improvement Managed Print Services: Moving from a Cost Center to an Innovation Hub — Sharing UC Riverside’s Experience Arizona State University / The Simplar Institute*
Strategy Academic Advising: Cross-school Collaboration to Enhance the Undergraduate Student Experience Northwestern University
Navigating Change Engaging Faculty in Quality Initiatives Carleton University
Leadership Development & Engagement UC San Diego’s Process Palooza: LEANing Toward Success UC San Diego, IT Services
Leadership Development & Engagement Changing the Way We Lead and Learn: Engaging Managers of Managers in Leadership Development Programs University of Waterloo


11:45 am – 12:45 pm Lunch & Keynote
1:00 pm – 2:00 pm 60 minute Concurrent sessions

Process Improvement LSU’s Story of Rapid, “Cut to the Chase Big Bang” Transformation Louisiana State University & TSI
Strategy Core Business Integration of Sustainability Michigan State University
Navigating Change Managing Change in Shared Services through Growth and Maturity University of Colorado, Boulder
Leadership Development & Engagement Developing Future Leaders in Higher Education: The Rutgers PreDoctoral Leadership Development Academy Rutgers University
Strategy Beyond Classrooms: Active Learning Can Be Anywhere California State University San Bernardino


2:15 pm – 3:15 pm 60 minute Concurrent sessions

Process Improvement Implementing a Modern Process Library Tool at UC Berkley Michigan State University

Pendolino Group

Strategy Achieving Transformational Change Through Collective Leadership The University of Sheffield
Navigating Change Making Sense of Transformation in Higher Education: Is It Necessary? Is It Possible? University of Virginia, University of Washington Bothell*
Leadership Development & Engagement Where Do You Keep the Ketchup? Managing Change in Your Approach to Diversity. Cal State
Process Improvement User Designed Shared Services University of Louisville
3:30 pm – 4:00 pm Conference Closing Session
5:00 pm – 8:30 pm Optional Social Excursion – Friday Evening Excursion: Harborside Breeze Cruises
Join Conference friends and colleagues for a 3-hour private cruise on the Triumphant with hors d’oeuvres and cocktails, enjoying the sights of the Long Beach coast at sunset. (registration required)


* Non member Institutions


Friday Evening Excurison:
Harborside Breeze Cruises Aboard the Triumphant
July 20, 2018 5:30 pm – 8:30 pm

Harborside CruiseJoin Conference friends and colleagues for a 3-hour private cruise with light hors d’oeuvres and cocktails, enjoying the sights of the Long Beach coast at sunset.

 Tickets are $80 per person

Purchase tickets













  • Purchased via our online portal as a separate transaction from the conference
  • Limited to 100 persons with confirmed payments, adult guests are welcome
  • Includes 2 drinks per person and water, additional beverages available for purchase

Make sure you dress appropriately as it will be cooler out on the water

Accessible restrooms

Night Cruise imageFolks are responsible to get themselves to the dock by 5:30pm as we will be casting off shortly thereafter

Getting to the dock: 100 Aquarium Way, Dock #2
• 15 – 20 minute walk – blue dotted line
• Free Passport Bus – hotel bus stop across the street, click here for schedule



About Long Beach

About Long Beach >>

Things to do in Long Beach >>

Restaurants >>

Event calendar >>

Pre-Conference Workshops

July 18, 2018

Leadership: Development & Engagement

Creating a Coaching Culture
8:30 AM – 4:30 PM

  • Chuck Ainsworth, Director, Americas Coaching Practice, Center for Creative Leadership
  • Tamara Freeman, IN, Director – HR Services, University of Notre Dame
  • Angela Knobloch, IN, Senior Program Director, Continuous Improvement, University of Notre Dame
Session Description The University of Notre Dame has initiated a major change process to help managers and employees engage in coaching conversations. Research indicates that a coaching approach improves performance and increases employee engagement. In this workshop participants will learn the four key steps to coaching, a process for providing feedback and have actual time to practice the techniques. The participants will do small groups activities to experience coaching techniques and work on their real life challenges. Participants will also have an opportunity to hear about the journey Notre Dame has embarked on – lessons learned, change management approaches and the results to date.
Level All – anyone who works with others will benefit from this workshop. The coaching model has value for leaders, managers, and individual contributors. It is applicable to those working in teams or leading teams.

Facilitation Boot Camp
Tools for Innovation and Inclusion: Practical Applications of Liberating Structures
8:30 AM – 4:30 PM

  • Thomas Gaffery, Director of Parking & Transportation, California State University, San Bernardino
  • Marie Logan, Director of Operations & Strategic Initiatives, University of California, Santa Cruz
  • Melani Roberson, Senior Strategy and Innovation Analyst, University of California, San Diego
Description You’ll leave facilitation boot camp with enhanced skills as a meeting leader to utilize Liberating Structures in combination with best practices for virtual meetings. This workshop is geared towards both seasoned facilitators looking to hone their craft and those looking to learn a new set of skills.
Level All skill levels

Rethinking the Source of Leadership in Higher Education
Half-Day Workshop – 8:30 am – 12:00 pm

  • Nancy Arnold, Senior Quality Advisor, Carleton University
  • Sue Mitten, MA (Leadership), Learning and Development Advisor, University of Regina
  • Mark O’Riley, Director, Learning and Organizational Development, University of Manitoba
Description Universities are facing numerous emergent challenges in the higher education landscape that require us to challenge our thinking of traditional constructs and notions of leadership. This session offers insight from three institutions that are bringing intention to developing collective, distributed leadership capacity. Learn how Carleton University, The University of Manitoba and The University of Regina are each addressing the shared challenge of developing leadership capacity, the impact this approach has had on the culture at these institutions, and the implications for future directions in leadership development. We will conclude with a discussion of the role of community building, both in regards to developing institutional leadership capacity, as well as amongst those engaged in the development and delivery of leadership development in higher education
Level The audience for this session is: (Basic, intermediate or advanced)

  • Those who are interested in broadening their understanding of leadership development.
  • Those who are involved in the research, development and/or delivery of leadership development.
  • Those who are looking to implement or further enhance their current leadership development provision.
  • Those who are interested in leadership development that engages both faculty and staff.

Navigation Change

“The Power to Change” – Leveraging your Emotional Intelligence and Innovation Superpowers
8:30 AM – 4:30 PM

  • Jean Ann Larson, FACHE, LFHIMSS, FIISE, Leadership Development Officer, UAB Health System /UAB School of Medicine
  • Bennetta Raby, PMP, LSSBB, Baldrige, Chief Strategist, Innovation PI/ Malcolm BaldrigeExaminer, Runn Enterprises
Description Higher levels of emotional intelligence allow us to be open to new ideas, to think of new approaches and methods to innovate how we improve processes, leverage tools and lead our organization through necessary change. This workshop demonstrates how growing our Emotional Intelligence can enhance our ability to drive transformation of our teams and organizations. The session includes an assessment of individual Emotional Intelligence and provides tips on how to use Emotional Quotient (EQ) to think more creatively, communicate purposively and drive innovative change. A proven method of using creative approaches and how to innovate is outlined in this workshop allowing you to navigate your organizational challenges and opportunities in new ways.
Level Intermediate

California State University, Long Beach Campus Visit and Program: Change Management for Managers
8:30 AM – 4:30 PM

  • Scott McAllister, Vice President of Growth, Prosci
  • Kathleen Scott, BS, MBA, Prosci certified Change Management Practitioner and Trainer, Director of Administrative Operations and Organizational Excellence, Fresno State University
  • Lisa Terry, BA, Masters Organizational Excellence, Prosci certified Change Management Practitioner and Trainer, Director, Organizational Excellence, UC Davis
  • Bridget C. Wikidal, BS, certified PMI Project Management Professional, Cerfified Prosci Change Management Practitioner and Trainer, Director, Project and Change Management Office, California State University, Chancellor’s Office
Description Today’s higher education environment is confronted with challenges and forces for change that are rapid and constant. How “change ready” is your university and how effective are your change initiatives? Successful organizational change requires that individuals embrace change and strategic initiatives more quickly and effectively, and adopt new technology with less productivity impact. People managers play a critical role in the success of change initiatives. This workshop explores the Prosci model of Change Management for Managers with a focus on building their change competency. This one-day Prosci Change Management for Managers workshop defines a manager’s role in change and provides them with the practical framework and toolset they need to be an effective change leader. The Prosci Change Management for People Managers workshop will explore the Prosci ADKAR Model and demonstrate how your university can build a structured and effective change management capability.
Level Content is Basic to Intermediate level. Change initiatives in the work place impact people, often requiring individuals to change how they do their day to day work. In order for a change initiative to be successful, each individual impacted must transition from a current state to a future state and this journey is not always easy. People managers and supervisors are critical to ensuring that employees’ have a smooth transition. This workshop is designed to build change competency in anyone who manages employees through change; this program targets front line supervisors through to senior directors.

Track – Strategy

Taking your PMO to the Next Level
Half-Day Workshop – 1:00 pm – 4:30 pm

Presenters Dan Feely, Founder and President of TSI Consulting Partners, Inc. (a partner of NCCI)
Description One of the biggest challenges that any internal “consulting group” – whether their focus is: Lean, Continuous Improvement, Process Improvement, Project Management, Organizational Change Management or all the above, faces is the challenge of staying relevant.

To stay relevant, at least in part, is to be completely aligned with the university needs and priorities so that senior administrators and faculty members require, rely and depend on the services offered by the internal consulting group.

What does success look like? Success is this area looks like this “internal group” is a viewed and treated as a valued partner versus “the people that facilitate meetings, deal with change or map processes”.

For many reasons, achieving success is hard and elusive – especially in higher education! Success requires more than simply having a mindset of continuous learning and incorporating feedback. We believe this requires:

  1. Being intentional about understanding the University’s strategic initiatives and current crises
  2. Defining a service offering that aligns with these areas
  3. Developing a personalized road-map that allows for the evolution of your service offerings so you can identify and develop new capabilities that are in alignment with strategic initiatives and future crises

In this session, TSI will lead you through pragmatic and easy to follow assessment and strategic planning exercises so, for your internal consulting team, you will walk away1with tools that will enable you to:

  1. Articulate your current service offerings and capabilities in the context of your universities strategic initiatives and current crises
  2. Assess the current fit, current gaps and potential future gaps
  3. Have an evolution framework so your team can continually add more value to the institution (and create career paths for staff)
  4. Define a road-map that you can take back and use as the basis for your group’s strategic plan

TSI has been in the “consulting business” for nearly 25 years. In that time, we have grown, reinvented, evolved and reinvented again. We are excited to share the tools we use that guide us and our clients so we stay relevant and successful in many areas.

1 Note: we will make progress in each of these areas, however it is likely to assume you will need more time to finalize it.

Level All

Learn how the NCCI Annual Conference can make a difference at your institution

Teresa Hartnett speaks about the benefits of networking at the Annual Conference, implementing best practices, and engaging with academic and administrative change leaders.


I was able to make excellent and personal connections with participants and I really got a strong sense of community in this group. People went out of their way to help, offer advice, and [help me] make links with others I would benefit from meeting.

NCCI Annual Conference Future Dates and Locations

Be a part of change and innovation in higher education for years to come!

The 2017 Annual Conference was held July 27-29, 2017, in Minneapolis, MN. Check out our photo gallery here!

NCCI 2018

July 18 – 20, 2018
Long Beach, CA

NCCI 2019

July 10 – 12, 2019
Denver, CO

NCCI 2020

July 8 – 10, 2020
Washington, D.C.


The keynote addresses, preconference workshops concurrent sessions at the NCCI Annual Conference are designed to meet the needs of leaders in higher education at all levels of experience with change.