Innovation Spotlight

NCCI believes that sharing stories between our member institutions is a key way to cultivate change within higher education. NCCI’s Innovation Spotlight gives member institutions the opportunity to tell other member institutions about a program, project or initiative successfully implemented that involved change, continuous innovation, or the enhancement of academic or administrative excellence and effectiveness. Check out one of the Innovations!

University of Washington is a sprawling, growing, and urban campus, and one of the world’s preeminent public universities. The UW’s “2 Years to 2 Decades” initiative after the 2008-9 recession focused on preserving academic strength, while introducing the concept of “organizational excellence.” An outgrowth of that has been the “Transforming Administration Program” (TAP). In June 2015, the Provost conducted a broad survey on Central Administration to identify and prioritize near-term efforts. In 2016, UW’s Provost and TAP leadership tasked with conducting a UW-wide TAP administrative services survey of faculty, staff, and a segment of central administrative services. The effort seemed monumental and complex to the team. NCCI’s 2016 Conference featured a contingent from UC San Diego speaking on their campus climate- and customer-service surveys, which they were expanding to other California schools. UW conference participants were very impressed with what they heard from UCSD. Through a competitive-bid process, UCSD was awarded the contract and will administer this large-scale survey of over 80 support services in January 2017. Stay tuned for outcomes!

If you would like to share your institution’s success story, please email

University of Washington Receives Shingo Publication Award
Listening to Students
NCCI Conference Sparks Member Institution Partnership
The Cornerstone Program: A New Approach to Succession Development in Higher Education
Creativity and Innovation for Effectiveness (CAIFE)
Strategic Planning in Information Technology
Shared Services within Selected Administrative Areas: A Pilot Study
Automatic Graduation at Tarrant County College
A Redesign of the Academic Revision of Record Process
Benefits of Stand Up Meetings
Lean Process Improvement at Cornell
MANAGE: Enabling the University of Sheffield's Managers
Emory Healthcare Policy Review and Consolidation
Walks and Talks